Shipping Guidelines

NYC: LOCAL DELIVERIES /PICK UP ORDERS
We hand deliver Rocs Chocs orders within Manhattan by messenger service.  All local orders will take 2-3 days to create and will be delivered Monday-Friday from 11am – 5pm. Orders must be placed before 12:00 pm for next day delivery.  An order placed on Monday before 12:00pm will be delivered on Tuesday afternoon before 5pm.  An order placed Monday after 12:00 pm will be delivered on Wednesday.

We are sorry at this time we are not able to deliver on Saturday and Sunday.

For NO fee you may come pick up your order from HBK Incubates in Harlem at an arranged time and date.

 

SHIPPING GUIDELINES
We use UPS and USPS for all shipments and rates are calculated according to location and weight. Please allow up to 2-3 business days for us to create your order before it is shipped out. If orders are received after 2:00 EST, they will be shipped on the next "shipping" day. If you need to expedite your order please contact us and we can do our best to make special arrangements to get your Chocs sooner. 

We ship on Monday, Tuesday, Wednesday and (Thursday if "Next Day" is selected). No orders are shipped on Friday, Saturday or Sunday. Orders placed later in the week (Thursday and Friday) are held and shipped on the following Monday to avoid having Rocs Chocs wait in a non-climate controlled shipping hub over the weekend.

We strongly advise shipping via Next Day Air or 2nd Day Air. Please make sure someone will be available to receive the shipment upon delivery. 
 
You will receive tracking information directly from UPS and USPS. We make every attempt to ensure that your order arrives on or before the requested date. We ship via UPS and USPS so delivery times vary by the route and time of year. Rocs Chocs cannot be held responsible for late packages due to circumstances beyond our control such as: incorrect addresses, adverse weather or disruptions with transportation networks. 

IMPORTANT WARM WEATHER NOTICE: We ship all orders with cold packs in June and July, and DO NOT ship in August.